EXPLORER Steel Firepit by La Hacienda

58615

How Will My Order be Delivered?

We will deliver your order using the fastest, safest, and most reliable method possible. Our delivery methods are listed on the product page as well as throughout the checkout process.

Riverhill Garden Supplies will select the appropriate dispatch method when you order based on your location and the product(s) that you have ordered.

Dispatch Methods

Parcel Delivery

Smaller products are delivered by parcel couriers, such as TNT and Parcelforce. Upon dispatch, we will notify you via email with the estimated day of delivery and forward you a tracking number.

Pallet Delivery

Larger products will be delivered by our own dedicated delivery drivers or by specialist carriers such as Palletways and ILS who will be given your contact details and instructed to book in delivery with you once your order reaches your local delivery depot.

Special Instructions

If you have any special instructions regarding delivery, please email mail@riverhillgardensupplies.com or telephone the office on T 01732 522471.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

Shipping Costs

We charge a flat rate of £20.00 for delivery to England, Wales and Central Scotland.

We charge a flat rate of £50.00 for delivery to England, Wales and Central Scotland if your order includes an ADEZZ product.

We are not able to offer a flat rate of £20.00 for delivery to East Central Scotland, North and North East Scotland, West Scotland, Norther Ireland, ROI, Skye, Orkney Isles, Outer Hebrides, Shetland Isles, Inner Hebrides, Isle of White, Isle of Man and the Channel Isles and a surcharge will apply. Please see prices below.

East Central Scotland, West Scotland and North and North East Scotland

£70

Postcodes DD, FK8-9,11-21, KY1,6-16,99, PH1-18, TR1-16, AB, IV1-28,30-32,36,55-56,63,99, KW1-3,5-14, TR17-27,93, PA21-38,80, PH19-26,30-41,49-50

Isle of White

£80

Postcodes PO30-4

Northern Ireland, ROI, Isle of Man

£90

Postcodes BT, IE6, IE1-5,7-26, IM

Skye, Orkney Isles, Outer Hebrides, Shetland Isles, Inner Hebrides

£120

IV40-49,51-54, KW15-17, HS, PA20, ZE, KA27, PA42-49,62-75, KA28, PA41,60-61,76-78, PH42-44

Channel Isles

£250

GY1-9, JE

Europe and the Rest of the World

Riverhill Garden Supplies deliver to Europe and the Rest of the World. Please email mail@riverhillgardensupplies.com or telephone the office on T +44 1732 522471 to discuss delivery to Europe and the Rest of the World.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

You can return your order up to 60 days after delivery

Please note that you are responsible for arranging the return of your order and for the costs of returning your order to us unless we have delivered the item to you in error. All return items must have original tags and packaging; and not been used or modified.

Our returns address

Southern Planters Ltd (office)

The Maltings

86 Bow Road

Wateringbury

Kent ME185DS

Non-returnable Items

We cannot accept returns on any made-to-order products. This includes all products by ADEZZ and all products in the Fibreglass Collection.

Do you need help arranging a return?

If you are having difficulties arranging a return, please telephone the office on t 01732 522471 to speak to a member of staff who will assist you.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

What if My Order Arrives Damaged?

Our goal is to make buying online with Southern Planters Ltd easy, safe and efficient. Although extremely rare items can arrive damaged and we are conscious of this, so it is important that you read the following.

Upon delivery, please carry out the following steps

• Remove the goods completely from their packaging
• Closely inspect the goods for damages or shortfalls
• Sign for the goods, accordingly, noting damages/shortfalls and refuse the goods
• Notify Southern Planters Ltd of any damages/shortfalls within 24 hours by telephoning the office on t 01732 522471. The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day. Providing that you have signed for the goods as damaged and refused the goods we will repeat and dispatch your order again or arrange a full refund

The courier is obliged to wait 15 minutes for you to carry out these checks if need be. No claim will be accepted if a clean signature is given. Any claim for damages/shortfall must be made within 24 hours.